Refund policy

Returns & Refund Policy

At VetBio™, your satisfaction is important to us. That's why your purchase is backed by our 90-Day Money-Back Guarantee.

If you're not satisfied with your purchase, you may contact us within 90 days of receiving your order to request a refund in accordance with the terms of our Money-Back Guarantee.

Cancellations & Returns

Depending on your location, you may have additional cancellation, return, refund, repair, or replacement rights under applicable consumer protection laws.

Where applicable, certain VetBio™ products are sealed for health and hygiene protection. Cancellation or return rights may be limited once the product's seal has been opened, where permitted by applicable law.

This does not affect any statutory rights you may have if your product is faulty, damaged, not as described, not fit for purpose, or otherwise fails to meet requirements under applicable consumer protection laws.

How to Request a Return or Refund

To request a cancellation, return, or refund, please contact us at support@vetbio.co with your order details.

We will review your request and provide the appropriate next steps based on your order, our 90-Day Money-Back Guarantee, and any consumer rights applicable in your location.

Your Statutory Rights

Our 90-Day Money-Back Guarantee is provided in addition to your statutory consumer rights. Nothing in this policy is intended to exclude, restrict, or limit any rights or remedies that cannot legally be excluded under the laws applicable to you.