Shipping policy
Shipping & Delivery Policy
At VetBio™, we want your order to reach you and your pet quickly and reliably.
Dispatch Time
Orders are packed with care Monday to Friday and are typically processed within a few business days. Dispatch times may vary during peak periods and holidays.
Delivery Charges — United States
- Standard Delivery: $8.00 on orders $0–$69.99
- FREE Standard Delivery on orders $70.00 and over
- Express Delivery: $15.00
Delivery Charges — International
- Standard Delivery: $8.00 on orders $0–$69.99
- FREE Standard Delivery on orders $70.00 and over
- Express Delivery: $15.00
We currently ship to the United States and a range of international destinations. If your country is not available at checkout, please contact us at support@vetbio.co to check availability.
Delivery Estimates
Delivery times vary depending on your location and the shipping method selected at checkout. Once your order is dispatched, you'll receive a confirmation email with tracking information so you can follow its progress to your door.
Delivery times are estimates and may vary due to customs processing, carrier delays, or other factors outside our control. International orders may be subject to customs duties or import taxes, which are the responsibility of the recipient.
Damaged or Lost Parcels
If your parcel arrives damaged, please contact us at support@vetbio.co right away. If your order appears lost or undelivered, contact us within 28 days of your order confirmation email so we can investigate and resolve it.